Enterprise AI

Enterprise AI

Why Customer Service Needs Less Emotionally Savvy AI

Photo by Getty Images via Unsplash

A little human emotion is good for your company’s customer-facing tech. Too much can make it susceptible to manipulation.

2 min read

Photo via U.S. Patent and Trademark Office

Enterprise AI

Nvidia Wants to Ensure Machine-Learning Data Is Labeled Properly

When a company’s data is labeled incorrectly, machine-learning models can’t use it correctly. Nvidia wants to patent a potential solution.

1 min read
Photo by Getty Images via Unsplash

Cybersecurity

CIOs Outrank CISOs as AI Security Leaders

CIOs are leading the AI cybersecurity charge because they typically oversee initial tech adoption, addressing governance and safety issues.

2 min read
Brian Chess, SVP of AI at Oracle NetSuite.

Enterprise AI

Defining the ‘Why’ of Your AI

Brian Chess, SVP of AI at Oracle NetSuite, talks to CIO Upside about using AI in a way that serves your organization.

3 min read

Enterprise AI

JPMorgan Patent Would Double-Check AI-Generated Code

Photo via U.S. Patent and Trademark Office

AI can always write for you, but it’s not always right. That’s why JPMorgan wants to double-check its LLM’s homework.

1 min read

Photo by Frank van Hulst via Unsplash

Enterprise AI

Industry Is Putting AI to Work Before Building Ethical Safeguards

While 78% of organizations say they fully trust AI, only 40% of them invest in ethics frameworks, according to SAS research.

2 min read
Photo via Algi Febri Sugita/ZUMAPRESS/Newscom

CIO Upside

How OpenAI’s Partnership With Oracle Could Alter the AI Landscape

Even for major AI firms, ‘you can’t do it alone.’

2 min read
Photo via Karl Mondon/TNS/Newscom

CIO Upside

Salesforce Layoffs Add Fuel to AI Job-Automation Fire

With many workers in a state of uncertainty, ‘ignoring those fears risks disengagement and turnover,’ one expert said.

1 min read

CIO Upside

Microsoft Targets AI’s Bias Problem in Recent Patent

Photo via U.S. Patent and Trademark Office

Bias is one of the fundamental issues that AI developers face as they build and deploy models.

1 min read

Photo via Capital One

CIO Upside

Developers Need More Than Speed to Succeed

‘It’s never just about your lines of code produced,’ said Capital One’s Catherine McGarvey.

6 min read
Photo via Jimin Kim/ZUMAPRESS

CIO Upside

How Salesforce Uses Agents to Follow Up on Thousands of Leads

‘It’s pure creation of gold from sawdust on the floor,’ one executive said.

2 min read
Photo via Thomas Fuller

CIO Upside

Why Zoho Built its Own Proprietary Language Model

You don’t need an LLM that can do everything, one developer argues. Bespoke design is more effective and less expensive.

2 min read

CIO Upside

How the AI Talent War is Worsening an Ethical Dilemma

Photo via Getty Images

‘Governance should be taught, but isn’t. Ethics should be applied, but aren’t.’

2 min read

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